Our Commitment to Responsible Gaming
cricbd is Bangladesh's premier online casino and cricket betting platform, and with that position comes a deep responsibility toward every player who trusts us with their time and money. We take that responsibility seriously. Responsible gaming is not a checkbox we tick to satisfy a requirement — it is a core value woven into every aspect of how we build, operate, and improve the cricbd platform.
We define responsible gaming as a set of player-first policies, self-management tools, and support mechanisms that help every cricbd member enjoy gambling as entertainment while maintaining full control over their time spent and money wagered. Our goal is simple: ensure that gambling on cricbd is always a positive, voluntary leisure activity and never a source of financial hardship or emotional harm.
To achieve this, cricbd has invested in a comprehensive responsible gaming framework covering age verification, deposit limit controls, session time-out features, cooling-off periods, self-exclusion tools, and direct access to trained support agents who can help any player who feels their gambling habits are becoming problematic. All of these tools are available to every registered player at no cost and with no penalty for using them.
We also recognise that the Bangladeshi context matters. Many of our players in Dhaka, Chittagong, Sylhet, Khulna, and across the country use mobile payments like bKash and Nagad for deposits and withdrawals. Our deposit limit tools are fully integrated with these payment methods, ensuring that limits you set on the cricbd platform apply regardless of which payment channel you use.
Six Ways cricbd Keeps You in Control
Set daily, weekly, or monthly deposit ceilings in BDT directly from your account dashboard. Limits take effect immediately and can only be increased after a 72-hour cooling-off period.
Remove yourself from cricbd for a fixed period of 1 week, 1 month, 3 months, 6 months, 1 year, or permanently. During exclusion, your account is fully locked and you cannot register a new account.
Need a short break without a full self-exclusion? Activate a time-out for 24 hours, 48 hours, or 7 days. Your account is temporarily suspended with no access to games or betting markets.
Set a maximum net loss threshold for a given period. Once you reach your limit, cricbd will automatically suspend further play for the remainder of that period to protect your bankroll.
Configure periodic pop-up reminders that display how long you have been playing and your net win/loss for the session. Reality checks help maintain awareness of time and money spent.
Our English-language support team operates around the clock on Bangladesh Standard Time (BST, UTC+6). Contact us at [email protected] whenever you need guidance or want to apply a restriction.
Age Restriction — 18+ Only
cricbd Is Strictly for Adults Aged 18 and Above
cricbd operates an absolute minimum age policy of 18 years. No individual under the age of 18 may register an account, make a deposit, place a bet, or access any real-money game or betting market on the Platform. This policy is non-negotiable and applies to all players regardless of their location within Bangladesh or any other jurisdiction.
To enforce this policy, cricbd applies a multi-stage age verification process at registration and, where required, at the point of first withdrawal. Players are required to confirm their date of birth at sign-up, and accounts flagged as potentially belonging to a minor are suspended pending document-based identity verification. Accepted identity documents for age verification include the Bangladesh National Identity Card (NID), a valid passport, and a driving licence that shows a date of birth.
If cricbd becomes aware — through any means, including a report from a parent or guardian — that a registered account belongs to an individual under 18 years of age, that account will be immediately and permanently closed. Any deposits made on that account will be returned to the original payment method. No winnings generated by an underage account will be paid out under any circumstances.
Parents and guardians are encouraged to make use of freely available parental control software to prevent minors from accessing online gambling sites, including cricbd. If you believe a minor in your household has registered on cricbd, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and act on all such reports within 24 hours.
Deposit Limits
Deposit limits are one of the most effective responsible gaming tools available, and cricbd makes them easy to set, adjust, and enforce. Every registered player can configure a personal deposit limit directly from the "Responsible Gaming" section of their account dashboard. Limits are expressed in Bangladeshi Taka (BDT) and can be set on a daily, weekly, or monthly basis — or any combination of the three.
| Limit Type | Minimum | Takes Effect | Increase Cooling Period |
|---|---|---|---|
| Daily Deposit Limit | ৳500 per day | Immediately | 72 hours after request |
| Weekly Deposit Limit | ৳2,000 per week | Immediately | 72 hours after request |
| Monthly Deposit Limit | ৳5,000 per month | Immediately | 72 hours after request |
Reducing a deposit limit takes effect immediately — the lower limit applies as soon as you save the change. Increasing a deposit limit, however, is subject to a mandatory 72-hour cooling-off period. This delay is intentional: it gives you time to reflect on the decision and ensures that limit increases cannot be used impulsively during an active losing session.
Deposit limits apply across all payment methods linked to your cricbd account, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The limits are enforced at the platform level — attempting to bypass them by switching payment methods will not work, as all deposits are counted cumulatively against your configured limit regardless of the payment channel used.
If you would like to set a deposit limit but are having difficulty finding the setting in your dashboard, our support team can apply the limit on your behalf. Contact [email protected] with your requested limit amount and the period it should apply to, and the restriction will be applied to your account within 2 hours.
Self-Exclusion
Self-exclusion is a formal arrangement through which a player voluntarily requests that cricbd block their access to the Platform for a defined period of time. It is the most powerful responsible gaming tool available and is designed for players who feel they need a significant break from gambling — whether due to financial concerns, personal stress, or the recognition that their gambling behaviour has become problematic.
A short-term block to interrupt a losing streak or cool down after an emotional session.
Short TermA medium-term exclusion for players who need extended time away to reassess their habits.
Medium TermA long-term exclusion for players whose gambling habits have caused significant disruption to daily life.
Long TermA permanent, irrevocable closure of your cricbd account. Once applied, this cannot be reversed.
PermanentWhen a self-exclusion is active, your cricbd account is fully locked. You will not be able to log in, deposit, place bets, or access any game or betting market. Any promotional emails or push notifications from cricbd will also be suppressed for the duration of the exclusion. If you attempt to register a new account during an active self-exclusion period, that account will be closed immediately upon detection and any deposits made will be returned to the original payment method.
To request a self-exclusion, navigate to the "Responsible Gaming" section of your account dashboard and select the exclusion period that suits your needs. Alternatively, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and your desired exclusion duration. Self-exclusions requested via email are applied within 2 hours of receipt, 24 hours a day, 7 days a week.
At the end of a fixed-period self-exclusion (excluding permanent exclusions), your account will not be automatically reactivated. You will be required to contact the support team and confirm your wish to resume play. A mandatory 24-hour reflection period will then apply before access is restored. This final step ensures that reactivation is always a considered, deliberate choice rather than an impulsive one.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. cricbd encourages all players to periodically review their gambling behaviour against the warning signs listed below. If you recognise several of these patterns in yourself or in someone close to you, it is important to act sooner rather than later — the earlier the issue is addressed, the easier it is to resolve.
Recognising these warning signs is the first step toward regaining control. If any of these patterns describe your current gambling behaviour, please use one of the self-management tools described in this document — deposit limits, time-out, or self-exclusion — or contact our support team directly. You do not need to be in a crisis to ask for help; reaching out early makes a meaningful difference.
Self-Assessment Questionnaire
The following questionnaire is adapted from internationally recognised problem gambling screening tools. Answer each question honestly based on your gambling behaviour over the past 12 months. This is a private exercise — your answers are not recorded or submitted to cricbd. The purpose is to give you a clearer picture of your relationship with gambling.
Have You Ever…
Answer honestly — this questionnaire is for your personal reflection only and is not submitted to cricbd.
- Spent more time or money gambling than you originally planned for a single session?
- Felt the need to gamble with larger amounts of money to achieve the same level of excitement as before?
- Tried to win back money you had lost in a previous gambling session?
- Used gambling as a way to escape from stress, anxiety, boredom, or personal problems?
- Concealed the extent of your gambling activity from someone close to you?
- Borrowed money or sold possessions to finance your gambling activity?
- Felt restless, irritable, or anxious when you attempted to reduce or stop gambling?
- Found that gambling was causing problems in your personal relationships, at work, or in your studies?
- Experienced feelings of guilt, shame, or regret after a gambling session?
- Thought about gambling frequently even when you were not actively playing?
Support Resources
cricbd strongly encourages any player who feels their gambling habits are becoming difficult to manage to seek support. In addition to the in-platform tools described throughout this document and our own 24/7 support team, several external organisations offer confidential, professional guidance to individuals affected by problem gambling. The following resources are available to players based in Bangladesh and internationally.
- National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline provides confidential emotional support and mental health counselling for individuals in Bangladesh experiencing distress, including gambling-related anxiety and depression.
- Gamblers Anonymous: An international fellowship of individuals who share their experience, strength, and hope with each other in order to solve their common problem and help others to recover from a gambling disorder. GA meetings are available online for players who are unable to attend in person.
- GamCare: A leading provider of information, advice, and support for anyone affected by gambling harms, offering a 24-hour helpline, live chat, and a structured online support programme.
- BeGambleAware: An independent charity that provides free, confidential information and support to anyone affected by gambling problems, including friends and family members of problem gamblers.
- cricbd Support Team: Our own English-language support agents are trained in responsible gaming and available 24 hours a day, 7 days a week at [email protected]. We can apply any account restriction immediately upon request and can guide you toward appropriate professional resources.
cricbd does not profit from players who gamble beyond their means. It is genuinely in our interest — and our sincere intention — to help every player on our platform maintain a healthy, enjoyable relationship with gambling. If you are ever in doubt, please reach out.
Contact Support
If you have any questions about this Responsible Gaming Policy, wish to apply an account restriction, or are concerned about your own or another person's gambling behaviour, please contact the cricbd responsible gaming team. All enquiries are handled in English by trained support agents operating on Bangladesh Standard Time (BST, UTC+6). We aim to acknowledge all responsible gaming enquiries within 1 hour and to apply all requested restrictions within 2 hours, 24 hours a day, 7 days a week.
Email: [email protected]
Subject line for limit requests: Limit Request — [Your Account Username]
Subject line for self-exclusion: Self-Exclusion Request — [Your Account Username]
Subject line for urgent concerns: Urgent — Problem Gambling Concern
Operating hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
When contacting us about a responsible gaming matter, please include your registered account username and the email address associated with your account so that we can locate your account quickly and apply any requested restrictions without delay. You do not need to provide detailed personal explanations — a simple request is sufficient and will be acted upon promptly and without judgement.
cricbd reviews and updates this Responsible Gaming Policy regularly to ensure it reflects current best practices and any changes to our platform's features. The "Last Updated" date at the top of this page reflects the most recent revision. We recommend revisiting this page periodically to stay informed of the tools available to you.